Data Protection

qr999 Privacy Policy — your data, our responsibility

This privacy policy clearly explains how the information you provide while using qr999 is collected, where it is stored, and how it is kept secure.

Last updated: January 2026
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SSL encryption

Every session is secured with 256-bit SSL encryption. No third party can access your data.

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No Sale of Data

Qr999 never sells your personal data to third parties. Your information is used solely in connection with your account.

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Limited collection

Only the necessary information is collected. qr999 does not seek or retain any data beyond what is required.

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Transparent process

You have the right to know what is being done with your data at all times. You can view or request deletion of your data at any point.

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KYC protection

Documents submitted for identity verification are stored on encrypted servers and accessible only to authorized personnel.

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Cookie controls

You can manage cookies through your browser settings. Non-essential tracking cookies are disabled by default.

1. Introduction

Welcome to qr999. We believe that protecting your personal data is a fundamental right — not just a legal obligation. This Privacy Policy ("Policy") clearly explains what information is collected when you use the qr999 platform, why it is collected, how it is used, and how it is kept secure.

Qr999 is a trusted online gaming platform in Bangladesh, offering slots, Live Casino, Sports Betting, and more. Using our services requires you to provide certain personal information, and this policy details exactly how carefully and responsibly we handle it.

By creating an account or using qr999's services, you are considered to have accepted this privacy policy. Please read it carefully before you start using the site.

Please Note: qr999 will never ask for your password or full payment details via email or chat. If you ever receive such a request, contact our support team immediately.

2. What Information We Collect

Qr999 only collects information that is genuinely necessary for delivering our services, ensuring security, and meeting legal obligations. We never ask for excessive or irrelevant data.

Information collected at registration:

  • Full Name (as shown on National ID or Passport)
  • Mobile number and email address
  • Date of Birth (for age verification)
  • Residential Address
  • Preferred currency & language

Information collected during KYC verification:

  • Photo of National ID (NID) or Passport
  • Bank or mobile banking account details
  • Selfie or liveness check photo (where applicable)

Automatically collected information:

  • IP address & device information
  • Browser type and operating system
  • Site access logs and gaming activity records
  • Transaction History
  • Cookies & session data
Data Type Reason for Collection Mandatory?
Name & Contact Details Account management & communication Yes
Date of Birth Age Verification (18+) Yes
Identity Documents KYC & fraud prevention Yes, for withdrawals
Payment Information Deposit & Withdrawal Process Yes
IP & device information Security & Fraud Detection Automated
Gaming logs Dispute Resolution & Audit Automated

3. Use of Information

Qr999 uses your information only for specific, legitimate purposes. Your data will not be used for anything beyond those purposes without your consent. We use your information for the following:

  • Account management: Registration, login, password reset, and account verification.
  • Payment Processing: Processing deposit and withdrawal transactions.
  • Customer Service: Handling your questions, complaints, and support requests.
  • Security: Preventing fraud, money laundering, and unauthorized access.
  • Legal obligations: Meeting the requirements of relevant regulatory authorities.
  • Service Improvement: Analyzing and improving user experience.
  • Promotional Communications: Offers and bonus information are sent only with your consent.
Your preferences: You can opt out of promotional emails or SMS at any time through your account settings.

4. Information Sharing & Disclosure

Qr999 never sells your personal data. In limited circumstances, certain information may be shared with specific third parties. In every case, we ensure that the receiving party upholds the same security standards we do.

When your information may be shared:

  • Payment Processing: For processing transactions via payment gateways such as Mobile Banking, Nagad, and Rocket.
  • Identity Verification: Authorized institution managing the KYC process.
  • Legal obligations: Upon a valid court order or lawful request from a government authority.
  • Fraud Prevention: Sharing blacklist data with other gaming platforms.
  • Technology Service Providers: Cloud hosting or data analytics providers — under contract.
Important: qr999 never shares your data with third parties for marketing or advertising purposes.

5. Data Security Measures

Qr999 protects your data using industry-leading technology. Our security framework is structured across the following layers:

Technical Safeguards:

  • 256-bit TLS/SSL encryption — applied to all data transfers
  • AES-256 encryption — for stored sensitive data
  • Two-Factor Authentication (2FA) — optional but strongly recommended
  • Firewall and DDoS protection measures
  • Automated system for detecting unusual activity

Administrative Safeguards:

  • Only authorized personnel can access sensitive information
  • All staff are bound by confidentiality agreements
  • Regular security training and audits are conducted
  • Users are notified within 72 hours of any data breach

6. Cookie Policy

Qr999 uses cookies to enhance your experience on the site. Cookies are small text files stored in your browser. We use the following types of cookies:

Cookie type Purpose Duration
Essential Cookies Maintaining login sessions, security tokens Until end of session
Functional cookies Remembering language preferences, themes, and settings 1 year
Analytics Cookies Site traffic and usage analytics 2 years
Marketing Cookies Displaying relevant advertisements 30 days (opt-in)

You can disable or clear cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain site functionality.

7. Data Retention Period

Qr999 does not retain your data longer than necessary. Certain information may need to be kept for a defined period after account closure to meet legal requirements.

  • Account information: For the duration of the active account + 5 years
  • Transaction Records: 7 years (as required by financial regulations)
  • KYC documents: 5 years after account closure
  • Gaming logs: 3 years
  • Customer service contact: 2 years
  • Marketing Information: Deleted within 30 days of opting out

Once the retention period expires, data is securely and permanently deleted.

8. Your Rights

Qr999 believes every user should have full control over their own data. You have the following rights:

1
Right to Know

You can find out what data we hold about you and how it is being used.

2
Right to Rectification

You may request corrections to any inaccurate or outdated information.

3
Right to Erasure

You may request that your data be deleted, unless we are required to retain it by law.

4
Right to Object

You may object to marketing or certain types of data processing.

5
Right to Portability

You can receive your data in a structured format and have it transferred to another service.

6
Right to restriction

You may request to restrict the processing of your data under certain circumstances.

To exercise your rights: To exercise any of your rights, email us at [email protected]. We will respond within 30 days.

9. Information of Minors

Qr999 is for users aged 18 and above only. We do not knowingly collect data from minors. Date of birth is verified at registration, and additional proof of age may be requested if there is any doubt.

If a parent or guardian believes that a minor's information has been collected unintentionally, please contact our support team immediately. We will delete that information promptly and completely.

10. Third-Party Services & Links

Qr999 uses software from licensed third-party game providers to operate games on the platform. These providers follow their own privacy policies and are contractually bound to meet qr999's security standards.

Our payment processing services (Mobile Banking, Nagad, Rocket) are governed by their own privacy policies. qr999 is not responsible for how these third-party services manage data, but we only work with trusted and secure partners.

11. Privacy Policy Changes

Qr999 may update this privacy policy when necessary. For any significant changes, we will notify you through the following methods:

  • A notification will be sent to the email address registered to your account.
  • A notification will be displayed on screen upon login.
  • The date of the update will be noted at the top of this page.

Continued use of the site after any changes constitutes acceptance of the updated policy. If you do not agree with the policy, you may request to close your account.

12. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us:

  • Email: [email protected]
  • Live Chat: 24 hours a day, 7 days a week
  • Response time: Typically within 1–4 hours

Your privacy genuinely matters to us. We are always here to help with any concerns.

Play Safe at qr999

Enjoy the best gaming experience with your data kept secure. Join today and claim your welcome bonus.

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